Frequently Asked Questions (FAQ)
Welcome to EverythingMother! Below are answers to the most common questions our customers ask. If you need further assistance, feel free to contact us.
🛒 Ordering
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your details easily.
💳 Payments & Billing
What payment methods do you accept?
We accept:
- Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment options shown at checkout
Is VAT included in the product price?
Yes. VAT (where applicable) is included in the product price displayed on our website. There are no hidden VAT charges at checkout.
Is my payment information secure?
Absolutely. Our website uses SSL encryption, and all payments are processed through secure, PCI-compliant third-party payment gateways. We never store your payment details.
🚚 Shipping
Do you offer free shipping?
Yes! We offer FREE shipping on all orders, with no minimum purchase required.
What is the order cut-off time?
Orders placed after 11:00 PM (local time) will be processed on the next business day.
How long does order processing take?
Orders are processed within 1–3 business days (Monday to Friday).
How long does delivery take?
Once shipped, delivery typically takes 5–8 business days (Monday to Friday).
Which carrier do you use?
All orders are shipped via DHL, our trusted delivery partner.
Will I receive tracking information?
Yes. Once your order is shipped, you will receive a confirmation email with a tracking number.
🔄 Returns & Refunds
What is your return policy?
You may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
How do I start a return?
Email us at [email protected] with your order number and reason for return. We will guide you through the process.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
When will I receive my refund?
Approved refunds are processed within 5–10 business days to your original payment method.
❌ Cancellations & Changes
Can I cancel or change my order?
Yes. Orders can be canceled or shipping addresses changed within 24 hours of placing the order.
After this time, orders may already be in processing and cannot be modified.
📦 Damaged or Incorrect Items
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
🔐 Account & Privacy
How is my personal information used?
We respect your privacy. Your information is used only to process orders and improve our services. Please review our Privacy Policy for details.
📩 Contact Us
How can I contact EverythingMother?
If you have any questions, reach out to us at:
EverythingMother
🌐 Website: https://everythingmother.com/
📧 Email: [email protected]